Cancellations Policy

Cancellations / Refunds: All cancellations should always be sent by email and kindly also fax a copy of the letter to avoid any date disputes later. Canceling the tour anytime within 30 days prior to commencement of the tour will result in forfeiture of 100% of the tour price excluding airfare (even if local airfare is booked by us). If we purchase the Non refundable air tickets that will also forfeiture.

Cancellation at any other time before that time period would attract a minimum charge of 250US$ per person or 20% of the tour value whichever is higher (Adults and children). Note that there is never any refund for wildlife safaris from the Government Authorities. In case of luxury train tours and cruises, package airfares, etc. the cancellation policy of the Railway Authorities or concerned departments / companies / airlines will apply.

You also confirm that in the case of no deposit being made for a confirmed tour and / or balance not paid before 30 days of the tour com mencement (for whatever reasons like the special arrangement could be credit card guarantee, etc.) that gets cancelled, the above will still apply and you would send us the cancellation charges on good trust or the credit card guarantee will be charged. Note that once a tour is cancelled if there is any credit towards the booker’s (read “client”) account then the same is refunded as soon as possible but always within the same financial year (April to March). This is because of stringent Government laws for foreign exchange remittance from India. In the same way if a tour is cancelled and there is a debit in the tour account then the booker (read client and or guest) would transfer the balance amount to Indo Pacific Holidays. Travel insurance is strongly advised at all times since we will never be under any circumstances be able to refund the tour cost amount that falls in the purview of this contract.

Changes in Tour Plan: India is a vast, diverse and intense country. At times there are situations where flights and trains get cancelled / delayed / rescheduled due to bad weather and or other problems like local unrest, strikes, natural calamities, etc. Under such conditions we always try to advice on the best route possible and we even consult you. It is to be noted that though we try our best we do not commit any refunds whatsoever for unutilized services due to unforeseeable reasons like this. If for whatever reasons the guest (read client) changes the tour plan while on the tour no refunds or adjustments are possible in most cases. Yes, we do try our best in these cases also and most of the cases if we have not paid for the services already do adjust the same too but in lot of cases this becomes impossible – so please bear with us. At the same time if because of any of the reasons mentioned above we need to buy fresh air tickets and book hotels or make any arrangements the same will be charged as applicable and payable by the traveler. If by any chance the traveler changes the tour plan while traveling then we would be charging for all new services and hotels as per the changed plan. We will try to adjust the pre-paid part being changed with the new part but again we do not commit the same since mot of the services will be pre paid for to the suppliers like the hotels, transporter, guide, etc.

Arrangements: Tour quotations are usually quoted in USD. One can pay us by GBP, SWISS FRANCS, AUSTRALIAN $ or EURO too but at all times the exchange rate charged will be as per the US$ conversion since our contracts and prices are based on that currency. They include planning, handling and operational charges, and are based on the current rate of exchange and tariffs. These are subject to change depending on international currency fluctuation, fuel surcharges, and/or inflation by the time one confirms the tour. However once a tour price is finalized and tour confirmed (even if tour deposit is not made) there is no change in price whatever be the reason. Note that even for NON RESIDENT INDIAN TOURISTS we always quote in foreign currencies as our special rates and tariffs are in foreign currency. The local airfare though might change as the airlines do revise the prices from time to time. It will be always on actual though.

Assumption of Risk & Release of Liability: By booking the tour with Indo Pacific Holidays, you acknowledge the risk and hazards of travel in India. You also accept the responsibility for your own welfare and waive future claims against Indo Pacific Holidays for liability to the maximum extent permitted by law. You understand that Indo Pacific Holidays contracts with a network of operators in India, Sri Lanka, Maldives, Tibet & Nepal through affiliate tour operators. These third party service providers are deemed qualified and experienced to the best of company’s (Indo Pacific Holidays) knowledge. Therefore, you fully release and hold harmless Indo Pacific Holidays. from any and all liability for all their acts or omissions. You agree that this Assumption of Risk and Release of Liability statement shall be legally binding upon yourself, all minors under the age of 21 traveling with you, your heirs, successors, and legal representatives. You further agree to fully indemnify Indo Pacific Holidays from all and any liabilities to the maximum extent permitted by law and for all its costs, expenses, damages, etc (including attorney’s fees) arising from or attributable to any claims or actions arising from your travel with Indo Pacific Holidays and which claims or actions are specifically released by you in this document.

Footnote: Booking a tour with us suggests that all of us understand and accept the above. It has been well researched and most of the inputs have come from our past guests and even the language and final editing has been done by some of our good friends who traveled with us as clients from all over the world. Still if the language is too harsh or the conditions at times seem biased and in favor of the company kindly accept our apologies for the same as it is unintended. At the same time the hotels, flights, trains, etc. have stringent cancellation rules that we need to follow to be in business with them and maintain a sound track record. We always try to be very fair and are known for our “service first” & “at your service” attitude.